Returns Policy

Returns Policy

Effective Date: 07.01.2025

At Bounty Media Limited, we want you to be completely satisfied with your purchase. If for any reason you're not, we offer a 21-day returns period from the date you receive your products. Please read the following policy to understand how returns are handled.

1. Eligibility for Returns

You are eligible to return your order within 21 days of receiving the products. To initiate a return, the following conditions must be met:

  • The items must be unused, in the original condition, and in their original packaging.
  • Items must be returned with all accessories, parts, and tags intact.
  • Certain items such as personalized or custom-made goods, or products that have been opened (if sealed for health and hygiene reasons), may not be eligible for return.

2. How to Return an Item

To begin your return, please follow these steps:

  • Email Us: Contact us within 21 days of receiving your order via the form below. In your message, please include:
    • Your order number
    • A description of the item(s) you wish to return
    • The reason for the return (optional)
  • Return Instructions: After we receive your email, we will provide you with return instructions, including the return address and any specific details related to your return.
  • Return Shipping: You will be responsible for the cost of return shipping, unless the item is defective or we made an error with your order.
  • Packaging: Please ensure the items are securely packaged to prevent damage during return shipping.

3. Refund Process

Once we receive your returned items and inspect them, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

  • If the items are returned in original, unused condition, you will receive a full refund for the purchase price.
  • We reserve the right to refuse a return or issue a partial refund if the items are returned in a used, damaged, or incomplete condition.

4. Exchanges

At this time, we do not offer direct exchanges. If you would like to exchange an item, please return the original item and place a new order for the item you'd like.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at [Your Contact Email]. We will provide you with return instructions and ensure you are either refunded or provided with a replacement as quickly as possible. We may ask for photos of the damage to help us process your return.

6. Late Returns

Returns requested after the 21-day return period will not be accepted unless the item is defective, damaged, or there was an error with the order.

7. Consumer Rights

This Returns Policy does not affect your statutory rights under applicable consumer protection laws. You have the right to cancel your order within 14 days under the EU's Distance Selling Regulations or equivalent consumer protection laws in your region, as long as the items are in their original, unused condition.

8. Contact Us

For any questions regarding returns, or to initiate a return, please use the form below or email joyshop@bounty.com