Privacy Policy

Privacy Policy

Effective Date: 07.01.2025

Joy Memories Inc ("we," or "us") is committed to respecting and protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website UKshop.joy.co (the "Site"), make purchases through our eCommerce store powered by Shopify, and work with third-party suppliers for product dispatch.

By using our Site and making purchases from us, you consent to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

We collect the following personal data to facilitate your orders and improve your experience:

  • Personal Information: When you register, create an account, or make a purchase, we collect your name, email address, phone number, shipping address, billing address, and payment details.
  • Transaction Information: Includes details about the products you purchase, delivery information, and payment history.
  • Usage Data: Shopify collects technical information such as your IP address, browser type, pages visited, and time spent on the Site to help us improve functionality and performance.
  • Third-Party Data: Your order may be processed by third-party suppliers responsible for dispatching your products. These suppliers may collect additional data related to the shipping process.

2. How We Use Your Information

We use the data we collect for the following purposes:

  • Order Fulfilment: To process and deliver your orders, including sharing necessary information with third-party suppliers for shipping.
  • Customer Service: To respond to your inquiries, process returns, or assist with support.
  • Marketing and Communications: With your consent, we may send promotional emails, newsletters, or special offers. You can opt-out of marketing communications at any time.
  • Website Improvement: To enhance the functionality of the Site and offer a personalized shopping experience.

3. Shopify's Role and Data Processing

As a Shopify-powered store, we rely on Shopify for certain data processing activities:

  • Payment Processing: Shopify works with secure payment gateways to process transactions. Payment information is handled by Shopify’s third-party partners (such as Stripe or PayPal).
  • Shopify's Data Handling: Shopify may collect and use your data as part of its service provision. Please refer to Shopify’s Privacy Policy for more information.
  • Third-Party Suppliers: We share your order information (excluding sensitive payment details) with third-party suppliers who handle the fulfilment and dispatch of your products.

4. Sharing Your Information

We may share your data in the following ways:

  • Third-Party Suppliers: Your order details are shared with third-party suppliers who process and dispatch your orders. These suppliers are obligated to protect your data and use it solely for fulfilling your orders.
  • Shopify Partners: Shopify may share your data with service providers like payment processors and shipping carriers to complete your order.
  • Legal Compliance: We may disclose your information if required by law or in response to legal requests.

5. How We Protect Your Data

We take appropriate measures to protect your personal data from unauthorized access, alteration, or disclosure. Shopify uses SSL encryption for secure payment processing.

Please note that no online system is completely secure, and while we strive to protect your data, we cannot guarantee complete security.

6. Cookies and Tracking Technologies

We use cookies to collect information that helps improve your experience on our Site. Shopify also uses cookies to track user sessions and analyse traffic.

You can manage cookie preferences through your browser settings. However, disabling cookies may affect the functionality of the Site.

7. Your Rights

Under applicable data protection laws, you have the following rights:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can request updates or corrections to any inaccurate or incomplete information.
  • Deletion: You can request the deletion of your personal data under certain conditions.
  • Objection and Restriction: You can object to or request limitations on the processing of your personal data.
  • Withdrawal of Consent: You can withdraw consent to process your personal data at any time.

To exercise these rights, please contact us at joyshop@bounty.com

8. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. After that, we will securely delete or anonymize it.

9. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect data from children. If we learn that we have inadvertently collected data from a child under 18, we will take steps to delete that data.

10. Third-Party Links

Our Site may include links to third-party websites, including Shopify’s services or third-party suppliers. These sites have their own privacy policies, and we are not responsible for their practices. Please review their privacy policies before submitting personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we will update the "Effective Date" above.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at using the form below

 

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